Use of Technology
We operate under solutions - technologies that have already been implemented - that still do not provide the benefits that the Business expects. We work on people, processes and systems so that in 8 to 12 weeks the KPIs reflect the expected improvements. The following are some examples:
• Change Management - Long Cycle •
Interviews and shadowing
Quantitative analysis
Commitment and Training
Divulgation
Database analysis
Quantitative analysis
Simulation, Interactive Video, One Page Digital. Virtual training.
• Change Management - Short Cycle •
Quantitative analysis
Quantitative analysis
Commitment and Training
Divulgation
Simulation, Video booster. On Page digital.
Cases
1 | Collection
Bank - Reduction of the collection provision by + 500M USD - 12 weeks - during the preparation of SAP Banking, this financial and economic situation needed to be resolved.
2 | Procurement
Consumer goods - reduction of inefficiencies in the P2P KPIs process by + 40% - 8 weeks - after implementing an ERP there were complaints from the Supply Chain and suppliers.
3 | Reporting
Consumer Goods - Record-to-report KPI error reduction by 20% - 8 weeks - Training that shortened closing process time.
4 | Help Desk
Banking - 40% reduction in calls to Help Desk - 12 weeks - redirection of activities attended by executives, to the self-service portal.
5 | Compliance
Bank - Increase from 19% to 100% in the compliance indicator - 4 weeks - Knowledge gaps were eliminated in the branches (+80) where the activities were carried out.
6 | Trade MKT
Consumer goods - More information at the points of sale, 37% to 95% of points audited - 8 weeks - underuse of the tool (AI in headphones) that obtained information at the points of sale.